Refund policy

Return & Refund Policy

We stand behind every shield we forge and every sword we shape. All handcrafted products come with a 30-day money-back guarantee.

✅ Eligible Returns

• You may return your item within 30 days of delivery for a full refund or replacement.

• Items must be in original, undamaged condition—not intentionally altered, destroyed, or abused in battle.

🚫 Non-Returnable Items

• Custom items that have been purposefully ruined, destroyed, or modified after delivery.

• Print-on-demand merchandise (like shirts and hats) unless they arrive damaged or defective.

⚙️ How to Start a Return

1. Email shieldedempire.co@gmail.com with your order number and a brief description of the issue.

2. We’ll guide you through the return process and provide shipping instructions.

3. Once we receive and inspect the item, your refund will be processed within 5–7 business days.